We are dedicated to ensuring the secure delivery of our products to our customers. Please be aware that our local deliveries are handled by reputable third-party vendors and our in-house team.
Despite our careful packaging, we cannot guarantee absolute protection against damage during transit, as it depends on the practices of the delivery personnel. If any concerns arise, please contact us at firstname.lastname@example.org or Whatsapp us within 3 days of receiving the delivery, providing clear pictures of the product and outer packaging, along with the order ID.
While we strive to assist to the best of our ability, it's important to note that refunds for products damaged during delivery are not guaranteed. Also, even though we will try our best to deliver within the allotted delivery slots, delivery times are subject to factors beyond our control, such as local transportation delays due to weather conditions, strikes, or unforeseen events.